AI + human customer support
LivoChat replies instantly from your knowledge base, in your customer's language, and brings in your team the moment a real person is needed.
LivoChat grounds its answers in the FAQs, documents and web pages you've indexed. It searches your knowledge base first, then responds with relevant context.
The same conversation continues naturally in your customer's language — English, Chinese, Korean, Japanese, Malay and more — with no separate setup.
When a question needs a real person — low-confidence answers, sensitive topics, or a direct request — LivoChat routes the conversation to your team without losing context.
The conversation moves from the customer-facing widget straight into the LivoChat agent workspace, with full history, ready for your team to reply.
Platform
One workspace for your AI and your team: live takeover, analytics, connectors, and developer access.
Agents see the entire AI conversation the moment they join — no repeating themselves for your customers.
Olivia Chen
Order #4821
Daniel Kim
Product question
Sarah
Shipping
Olivia Chen
Online
Track conversation volume, resolution rates and customer feedback to see what's working and what needs better knowledge.
Connect external systems so LivoChat can pull live data — like order status — directly into a conversation.
Integration API, webhooks and analytics export are available on Pro and above, for teams who want to go further.
How it works
Index your FAQs, documents and web pages — LivoChat turns them into answers your customers can trust.
Paste a single script tag into your site. No framework, no developer required.
<script src="https://api.livochat.app/widget.js" data-site-id="YOUR_SITE_ID"></script>Your widget is answering instantly, 24/7, in your customer's language — with your team ready to step in.
Multilingual out of the box
The AI replies in your visitor's language, including English, Chinese, Malay, Indonesian, Vietnamese, Thai, Korean, Japanese, Spanish, French, German, Portuguese and Arabic.
One-line integration
No framework required. Paste the snippet before the closing </body> tag and the widget appears — knowledge, languages and handoff included.
<script src="https://api.livochat.app/widget.js" data-site-id="YOUR_SITE_ID"></script>Features
Answers are grounded in the FAQs, PDFs and web pages you provide.
Supports English, Chinese, Korean, Japanese, Malay and more, automatically.
Low-confidence answers and keyword-matched chats route straight to your agents.
Quick-answer chips surface your most frequent FAQs before customers even type.
A single script tag — no framework needed.
You control retention; knowledge is indexed on LivoChat's servers.
Built for support teams in
Pricing
Unlimited human live chat on every plan. AI pauses at your monthly allowance, so there are no overage charges.
Self-serve paid plans are currently offered only in USDT (TRC-20) through Plisio; card/Stripe checkout is unavailable. Each payment covers 30 days and does not auto-renew.
A Plisio processing fee may be included in the invoice; wallet and network fees are separate.
Enterprise plans are arranged with sales and billed manually under contract.
FAQ
A conversation is one AI-assisted chat session. It's counted once, when the AI first replies, and every message after that is included — from the visitor, the AI or your team — while the chat stays active.
The AI replies in your visitor's language, including English, Chinese, Malay, Indonesian, Vietnamese, Thai, Korean, Japanese, Spanish, French, German, Portuguese and Arabic.
Knowledge is sourced from the FAQs, documents, web pages and templates you provide, plus live connectors for real-time lookups.
No. Add your FAQs in the dashboard and paste one line of code into your site.
You control retention, and transcripts can be reviewed in your dashboard. Knowledge is indexed on LivoChat's servers, and recent messages and relevant passages are sent to the AI provider to generate replies and translations.